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Overview
Custom ordered products cannot be returned for a refund as they are made to order. Please measure twice and order once. If the product is damaged or malfunctioning, please call Akon to discuss return or repair options. You must first contact us to receive an “RMA” (Return Merchandise Authorization) in order for us to properly process your return.
- If return of goods is possible due to the item being a standard stocked product, we will offer a refund or exchange within (30) days of the shipment date excluding any shipping, insurance, restocking charges (if applicable) or other charges where applicable.
- If you are not satisfied with the product you receive, please call or email us immediately so we can handle your concerns and discuss a refund or replacement. If you decide that you do not want the merchandise. Please note that returned items that are simply not wanted or needed have a 15-30% restock fee.
- If you have decided that you do not want the merchandise after it has been shipped but before it arrives, DO NOT REFUSE THE DELIVERY. If the merchandise is refused, you will be liable for brokerage charges and duty incurred upon its return.
Timelines For Notifications
- Stock product is eligible for a refund if returned within 30 calendar days of your purchase and undamaged and restock fees may apply. Customer pays return freight and restocking fee. Custom products are non-refundable unless manufacturer defect. We must be made aware of manufacturing defect within 60 calendar days. For orders over €10,000, we must be made aware of manufacturing defect or shortages within 90 calendar days. If notified after, this product will not be eligible for refund, repair or exchange. Customer will be refunded to the original payment method used during the purchase if undamaged. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
Thank you for your order!